Information We Collect
We collect Personal Information directly from you (e.g., when you apply for Services or visit our website). We may also generate information about you (e.g., information about your device while you use our Services).
How We Use Your Information
We use your information to provide our Services to you; to provide you with advertising and offers that may be of interest to you; and for other purposes described below.
How We Share Your Information
We do not sell your Personal Information to third parties for money. We share your information with our service providers, third party affiliates, and business partners to provide Services to you, and for other reasons, including legal and security purposes, described below.
How We Protect Your Information
We maintain technical, administrative, and physical security measures designed to protect your information. Access to Personal Information is authorized only for our employees and service providers or business partners who have a business need for such access, in accordance with applicable laws.
Your Choices and Rights
You can manage your information, and in some circumstances, you may be able to opt-out of receiving certain marketing communications, change your communication preferences, and access and update your account information. These choices and other rights may vary depending on your state's laws. If you are a California resident, please visit our Privacy Notice for California Residents for more information about your rights under the CCPA.
Links to Other Websites
Our Services are not directed at or intended for use by children, nor do we knowingly collect information from children under 16 years of age.
How to Contact Us
2. Information We Receive or Collect from You
To provide you with our Services, we collect your "Personal Information." Personal Information is data that identifies, relates to, describes, or can be used to contact, or could reasonably be linked directly or indirectly to you. Examples of the categories of Personal Information we collect directly from you as you visit or interact with our Services include, but are not limited to, the following types information:
We may also receive certain categories of Personal Information from third parties, such as third party websites, applications, and services. The categories of Personal Information that we obtain from third parties include your name, email address, and/or other contact information.
In some cases, California requires that we use different names to describe the categories of information that we collect. For more information about these categories, please see our Privacy Notice for California Residents.
3. Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Services, we may use automatic data collection technologies to collect or generate certain Personal Information about your equipment, browsing actions, and patterns, including:
The technologies we use for this automatic data collection may include:
Third party websites linked to or from our Services may have information practices different from ours. You should consult the other websites' privacy policies because we have no control over information that is submitted to, or collected by, these third parties. The inclusion of a link to a third party website does not imply an endorsement of the website by us or any association with the third party website's operators.
5. How We Use the Information We Receive or Collect
We use information about you or that you provide to us, including your Personal Information, for one or more of the following business or commercial purposes:
6. How We Share Information We Receive or Collect with Third Parties
Feedback You Provide on Our Social Media Pages: We may offer publicly accessible and available profiles on social media platforms that you may access and post Feedback. Such information is subject to the privacy policies of those social media companies and the methods available, if any, for changing privacy settings and removal of content. If you provide us with a testimonial, review, or any other Feedback, you authorize us to publish it on all our Services under the name or username you provided and to aggregate it with other users' Feedback.
7. Protection of Children
8. How We Protect the Security of Your Information
We have implemented an information security program that contains administrative, technical, and physical controls that are designed to safeguard your information, including your Personal Information. We use industry standards to secure your information when it is being collected and transmitted over the Internet, as well as firewalls, security monitoring, encryption, and intrusion detection software. Although we cannot guarantee that our information security program will prevent every unauthorized attempt to access, use, or disclose your information, we maintain security and incident response practices to handle incidents involving unauthorized access, use, or disclosure of your information.
Under our practices and policies, access to Personal Information is authorized only for our employees, service providers, and business partners who have a business need for such access, and records are retained in accordance with applicable laws. Our employees, service providers, and business partners are trained on the importance of protecting privacy and on the proper access to, use of, and disclosure of Personal Information.
9. How to Access and Update Your Information
You have the ability to update your information by calling our Customer Service. To contact Customer Service via telephone, go to Broadbandsearch.net. Once we have verified your identity, we will provide you with access to and/or update your information. If we cannot verify the identity of the person making the request or suspect fraudulent or malicious activity, we will deny the request and inform you of the reasons. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
10. Managing Your Information Choices
Promotional, Marketing Communications from Us: You may exercise your option to opt out of receiving email marketing communications from us by clicking the links under communications preferences at the bottom of the email marketing communications. You may also contact Customer Service via telephone regarding your opt in or opt out choices. We generally respond to such requests within 48 hours of receiving a request, but it may take up to 30 days depending on the volume of requests we receive. Your opt out choices will remain in effect until you change them.
We will continue to send you transaction confirmation emails and other Services-related announcements when it is necessary to do so. For instance, if any of our Services are temporarily suspended for maintenance, we might send you an email. Generally, you may not opt out of these communications, which are not promotional in nature.
You may modify your contact preferences regarding any marketing communications sent by us using automated or manually dialed calls, text messages, and pre-recorded messages by calling Customer Service. You may also text STOP in response to any text message from us to stop receiving text messages from us.
Tracking Technologies: All browsers are different, so visit the "help" section of your browser to learn about cookie preferences and other privacy settings that may be available. For example, you can manage cookie preferences set by us by adjusting the settings in your browser to not accept cookies. If your browser is set to reject cookies, we will not be able to provide you with personalized features on our website. Our website does not honor "Do Not Track" requests from browsers. To find out more about "Do Not Track," you can visit allaboutdnt.com.
Targeted Advertising: We use and work with a variety of advertising networks and Ad Partners that customize and serve third party advertisements or other content on our website. The servers of these advertising networks place and access cookies and other similar technologies in browsers to collect information about your visits to the Services in order to serve relevant ads. Information collected via the data collection technologies described in this section may be linked to other information about you and may be considered Personal Information. We do not control Ad Partners' data collection technologies or their use of your information to serve interest-based advertising. However, such Ad Partners may provide you with ways to opt out of having your information collected or used in this way. For example, we share information, such as your IP address or information about your browser or operating system, when you use our Services with LiveRamp, an Ad Partner, which uses it to return an online identification code to be used in online, in-app, and cross-channel advertising. To opt out of this use by LiveRamp, please click here (https://optout.liveramp.com/opt_out).
You can learn more about opting out of receiving targeted ads by visiting the Digital Advertising Alliance's website and learning about its consumer choice tools at youradchoices.com/control. If you would like more information about online advertising in general, you can go to networkadvertising.org/faq.
11. Your Privacy Rights Under State Laws
California Residents: If you are a California resident, California law may provide you with additional rights regarding our use of your Personal Information. To learn more about your California privacy rights, visit oag.ca.gov/privacy/privacy-laws.
Nevada Residents: We do not sell our customers' Personal Information. However, if you are a resident of Nevada, you may apply limits to the sale of certain Personal Information to third parties for resale or licensing purposes, subject to applicable law. You are entitled to submit your preference for limits on such sales by sending an email to email@example.com with the subject line "Nevada Do Not Sell Request," along with your first and last name, billing address, and zip code.
12. International Visitors
14. How to Contact Us
Supplemental Notice - California Consumer Privacy Rights
Information We Collect
We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device ("Personal Information"). In particular, we have collected the following categories of Personal Information from consumers who have visited or used our Services, including our website Broadbandsearch.net, within the last twelve (12) months:
Categories of Personal Information Collected by Us
Categories of Personal Information NOT Collected by Us
Categories of Sensitive Personal Information NOT Collected by Us
We obtain the categories of Personal Information listed above from the following categories of sources:
How Long We Store Your Personal Information
We are bound by various obligations arising under federal or state laws, or industry standards regarding how long we may retain and process certain records in our possession. We will only collect and process any Personal Information from you for a legitimate business purpose and such information will only be retained by us for as long as it is necessary for us to fulfill the specific purpose for which it was collected.
How We Share Your Personal Information
We do not sell your Personal Information for a commercial purpose to third parties in exchange for money as the term is traditionally understood. However, California law may treat certain sharing of information for cross-context behavioral advertising as a "sale." If you have seen ads on our Services in the past twelve (12) months, then under California law the following categories of Personal Information might have been "sold" or "shared" with our third party Ad Partners:
Your CCPA Rights and Choices
Right to Know
You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past twelve (12) months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
You may only make a verifiable consumer request for exercising your Right to Know twice within a 12-month period.
Right to Delete
You have the right to request that we delete the Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers and third party partners to delete) your Personal Information from our records, unless an exception applies. Following a verified deletion request, we will retain a record of your request to ensure that we do not re-insert your information into our systems. This record allows us to comply with our legal obligation to you.
Right to Opt-Out of Personal Information Sales or Sharing
To exercise your right to opt-out, please submit a request by emailing us at firstname.lastname@example.org. Alternatively, please visit our Do Not Sell My Personal Information webpage for more information on how you can opt-out of sales or sharing of your Personal Information, including your right to opt-out of sharing for cross-context behavioral advertising. We will only use the Personal Information provided in an opt-out request to review and comply with the request. Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize sales or sharing of your Personal Information.
How to Exercise Your Right to Know and Right to Delete
To exercise the Right to Know and Right to Delete as described above, please submit a verifiable consumer request by emailing us at email@example.com. Only you, or a person that you have authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child.
If you are making a Right to Know or Right to Delete request as an authorized agent on behalf of a California resident, we require that you submit a notarized permission form to firstname.lastname@example.org. The permission form must be signed by the individual for whom you are making the request and by you.
We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or your authority to make the request. If we cannot verify the identity of the person making the request to a reasonable degree of certainty, we will deny the request and inform you of the reasons. Making a verifiable consumer request does not require you to create an account with us. We will only use Personal Information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
If we suspect fraudulent or malicious activity, we will not comply with your Right to Know or Right to Delete requests until further verification procedures determine that your request is authentic. We will not disclose through a verifiable consumer request any Social Security number, driver's license number or other government-issued identification number, financial account number, any health insurance or medical identification number, an account password, any security questions and answers, or unique biometric data.
Response Timing and Format
We will endeavor to respond to your Right to Know and Right to Delete requests within 45 days of our receipt of your request. If we require more time, we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to your account. Any disclosures we provide will only cover the 12-month period preceding our receipt of your verifiable consumer request. If we are unable to comply with your request, we will explain the basis for our denial.
We will not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Changes to the Supplemental Notice
We reserve the right to amend this Supplemental Notice at our discretion and at any time. When we make changes, we will post the updated Supplemental Notice on our website and update the effective date. Your continued use of our website and our Services following posting of changes to this Supplemental Notice constitutes your acceptance of such changes.
Our Contact Information
Last Revised: February 1, 2024